Each day, 20+ million loyal Members turn to Rue Gilt Groupe for everything from women, men and children's apparel and accessories to home décor and exclusive experiences. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.Rue Gilt Groupe combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. We wow them at every turn and create memories that will last a lifetime. We believe in making our guests happy beyond anything they have ever imagined. Join a team that is warm, caring, connected and empowered to create truly unique experiences. 1-2 years in similar position in a five star hotel.High School diploma or general education degree or its equivalent.Skills, Experience & Educational Requirements Achieve the customers’ expectations and performance targets of the department.Ensure that all guests messages are recorded as per hotel standards.Pass any comments from the guest regarding the services received to the Assistant FO Manager/ Team Leader or Duty Manager.Keep all the tracking accurately recorded, all requests received on the extension.Assist the guests in the business center with all secretarial services.Follow up on the VIP and amenities report with the team.Follow on the cases report and ensure all the cases are closed, and confirm that the guest’s needs have been satisfied.Ensure the team are fully aware about the hotel promotions.Follow up on the emergency request on the system with the concerned departments.Perform such other functions as may be delegated by management from time to time.
Ensure the guest’s requests are attentively efficiently placed with departments concerned to ensure prompt delivery of services.Track all guest calls internally and externally are answered with guest satisfaction.
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